Ordering and shipping

Purchasing

Candy Says will use your personal details to fulfil your order. Candy Says reserve the right to change prices quoted on the website from time to time and goods supplied via the website are subject to availability. Should any problem arise with your order  we will contact you using telephone, e-mail or letter.

Payment

You can place your order online via our secure server which accepts all major credit or debit cards (including AMEX), or if you prefer, you can choose to pay via Paypal. We also accept telephone orders on 01277 212134 between 9am and 9pm, 7 days a week. 

If you prefer to pay by cheque or postal order please contact us detailing your chosen items. Subject to availability you will be emailed an invoice with full payment details. Your items will be reserved for you for 7 days only from date of emailed invoice.

Delivery

From receipt of your order, we aim to deliver your goods to you within 7 days but they will normally arrive more quickly! Upon dispatch you will receive a confirmation email. Candy Says posts worldwide. Within the UK, items will be sent by recorded delivery, courier or Parcel Force. The standard postage charge for all items within the UK is £3.95.

International parcels will be sent via airmail. Prices for international postage are worked out automatically at checkout before you pay for your order, and if postage costs are over-estimated we will refund any difference to your account on despatch.

Please note Candy Says cannot be held responsible for items lost or damaged once dispatched, both within the UK and when being posted to overseas locations, but we do our best to help locate items and we obtain postal receipts for all despatches. If you wish to cancel an order prior to its dispatch please email orders@candysays.co.uk and state your order number.

Charges for UK post and packaging:

Standard UK postage per order £3.95

Charges for international airmail postage

Europe
£3 base rate and £7 per kilo

Rest of the world
£3 base rate and £14 per kilo

If you have any queries regarding postage or would like expedited shipping costs, please contact us.

Returns

If you wish to return any items please ensure you e-mail returns@candysays.co.uk and return the items within 7 days of receipt of goods. Please return items using recorded delivery or obtain a proof of posting from your Post Office.

Goods must be returned at your own cost, complete with packaging and with any tags/stickers attached. Goods must be returned in their original condition as per their dispatch from Candy Says. You will receive a refund for returned item/s within 30 days of receipt of goods at Candy Says. We offer refunds, exchanges or credit but regret we are unable to refund postage charges for the dispatch or return of items. We reserve the right to refuse refunds, exchanges or credit on any items believed to have been worn or damaged since dispatch from Candy Says.

Returns should be sent to:

Candy Says
74 Byron Road
Hutton
Brentwood
Essex
CM13 2SA

Your details

Any details you provide will be treated confidentially and will never be knowingly passed onto a third party. If you wish to unsubscribe from the mailing list please email unsubscribe@candysays.co.uk